We use Royal mail and DHL to send most of our UK orders.
Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain xciteaudio.com to your safe senders list.
We offer a reserve and collect service. Please contact our customer service to confirm the collection. Please be aware, if the product is not available in a local store, you are unable to reserve it.
No, our courier company do not offer the service to deliver on weekends currently.
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped could not be cancelled.