Terms of Service


Xcite Audio and Car Audio Malaysia (“we” or “us”) is a product of Stox Trading International Sdn Bhd (company number 1041451-H). Stox Trading International Sdn Bhd is a business registered with the Suruhanjaya Syarikat Malaysia (“SSM”) dealing mainly in import and export of car audio products, headphones, earphones, sound docks and home theatre systems.

This Terms & Conditions “we”, “our” and “us” means Stox Online Trading conducting business as Xcite Audio and Car Audio Malaysia and “you” and “your” means any user who assesses and uses this website. 

GST Registration number - 002115670016


1. General Terms & Conditions

Use and access to this Website is subject to our Terms of Use and Privacy Policy. By using this website, you agree to be bound and act in compliance to our Terms of Use and our Privacy Policy. Should you not be in agreement to our Terms of Use and/or our Privacy Policy, you are not allowed to access or use this Website and you should discontinue such access or use instantly. 

Your access and use of our Website and/or Services represents your agreement and acceptance of our Terms of Use. We reserve the right to change our Terms of Use from time to time without prior notice to you by updating this page. You are advised to check our Terms of Use periodically to ensure that you’re updated and conform. Your continued access and use will represent your acceptance of the changes. 


2. Our Website Services and Limitations to our Liability

We provide an online store to browse and purchase automotive bodystyling components for a variety of car makes ranging from sports to exotics. Whilst we use reasonable measure to ensure that the information on this Website is accurate and up to date, we do not warrant, nor guaranteed, and are not responsible or liable for any loss or damage you may suffer or incur in relation with any content or information provided in this Website. It is your responsibility to research and ensure that such information is accurate, complete and up to date. 

Information on this Website and from emails sent to you does not represent automotive advise in any manner but only to provide general information purposes only to assist you to select the most appropriate product to suit your need only. 

Our Website services is provided to you on an “as is” and “as available” basis only. Whilst we endeavor to provide you with uninterrupted use of our Website, we do not warrant that there will be no interruptions caused by various uncontrollable factors such as internet connection, bandwidth, free from viruses, malicious software, trojans, spyware, worms or any other forms of harmful occurrences on any system, technology. You are to ensure that you protect yourself against cyber threats by using appropriate anti-virus, anti-spyware softwares on your access device to our Website. 

We reserve the right to restrict, suspend or terminate your access/ usage should you are unable to comply with our Terms of Use.

We also reserve the right to make necessary changes to our Website which may include but not limited to add, delete, edit, remove or modify any information, content displayed on this Website without prior notice to you.


3. Your Usage and Responsibility on our Website

Our Website is to be used only for personal, non-commercial purposes. Use or access of our Website for commercial purposes are strictly prohibited. 

List of non-permitted uses of our Website includes but not limited to the following:

  1. for any fraudulent, and/ or unlawful purposes
  2. for purposes of collecting contact information or others to send unsolicited communication
  3. for any unlawful purpose that causes harm, abuse, intimidation, offending, or defamation to any other person or Third Party represented on our Website
  4. for purposes of tampering, hacking or phishing our user database and/or Website services
  5. for any use of automated programming, robot, spiders that’s purpose is to cause disruption to the availability of this Website, data mining, or screen scraping.

You agree that any User generated content by you whether through our discussion forums and user reviews meets our Terms of Use in that you will observe the permissions and non-permissions of the use of our Website in all your conduct our Website user. We reserve the right to monitor, edit, delete, refuse to post, amend, modify or remove any User generated content before it is published.

You are to ensure that you use appropriate anti-virus, anti-spyware softwares on your access, registration or when providing information to our Website

As part of your usage of our Website, you may complete a registration form which includes the setup of a username, password, password reset hint and other personal information used for demographic purposes. You agree to keep any login information such as username, password, password reset hint as confidential by you and must not be disclosed to, or shared with any other person. Should your login information be disclosed, you are to be solely responsible for all preceding activities that takes place on your account held with us. 

You are also responsible to ensure that all information provided to us is correct, complete and valid. We are not responsible or liable for any loss or damage incurred if for any reason whatsoever the information you provided to us is incorrect, incomplete or inaccurate. 


4. Third Party Links to our Website

You must always obtain prior written approval from us before creating a hyperlink in any form from a third party website to our Website. We reserve the absolute discretion to approve or disapprove requests. 

In normal instances, we may only approve a request should the originating Third Party website meets our strict Data Privacy,  and Reputational requirements. We are not responsible for the setup of any hyperlink from a Third Party website. Any links shall not constitute any form of co-operation with, or endorsement by us unless expressly mentioned in our communication materials. We are not responsible or liable for any loss or damage you may suffer or incur in relation to a hyperlink that is directed to our Website. 


5. Our Privacy Policy

We maintain strict Privacy Policies at www.xciteaudio.com. Learn about how we use and protect your information by reading our Privacy Policy.


6. Should you wish to provide us Feedback 

Our goal is to ensure that we are able to meet your expectations and needs so that your user experience on our Website is a great one. Should you wish to provide us feedback on a Great experience or Not so Great experience whichever it shall be, kindly email us at hello@xciteaudio.com. We aim to provide you with an acknowledgment within 48 hours and resolve your feedback within 7 working days. 


7. Governing Law

Stox Trading International Sdn Bhd and it’s product Xcite Audio and Car Audio Malaysia is governed by the Malaysian Law and our entity / subsidiary registered in Australia will be governed by Australian Consumer Laws.